Terms and Conditions

1. Booking & Deposit

A 20% non-refundable deposit is required to secure your booking and reserve your event date.
Your booking is not confirmed until the deposit has been received.
The remaining balance is due in full no later than the day before your event, or in cash on arrival prior to setup.
Late or missed payments may result in cancellation of the booking.

2. Delivery & Collection

Delivery and collection are scheduled based on availability and event location.
The Hirer must ensure clear and safe access for our vehicle and equipment.
We accept no liability for damage to driveways, lawns, or underground services.
All equipment must be repacked and ready for collection at the agreed time.
The Hirer remains responsible for all items until they are collected by our team.

3. Bond (If Required)

A bond may be required depending on the booking size and type. This will be advised at the time of booking.
If applicable, the bond will be refunded once all items are returned in good, clean condition.
Deductions may apply for damaged, missing, or excessively dirty items.

4. Equipment Use & Responsibility

The Hirer is responsible for all equipment during the hire period, including loss, theft, or damage.
Equipment must not be sub-hired or moved to another location without written approval.
Equipment is provided in clean and functional condition. Please notify us immediately of any faults or issues.

5. Liability

We are not liable for any injury, damage, or loss resulting from the use or misuse of the equipment.
The Hirer agrees to indemnify us against any third-party claims related to the hire or event.

6. Cancellations

Deposits are non-refundable.
Cancellation fees may apply based on how close to the event the booking is cancelled.
In the case of extreme weather or emergencies, we will do our best to reschedule, subject to availability.

7. Disputes & Returns

Any disputes regarding returned items must be raised within 7 days of collection.
If the Hirer is not present at pickup, our team’s written record of item condition will be considered final.