Terms and Conditions

1. Booking & Deposit

A 20% non-refundable deposit is required to secure your booking and reserve your event date. Your booking is not confirmed until the deposit has been received. The remaining balance is due in full no later than the day before your event, or in cash on arrival prior to setup. Late or missed payments may result in cancellation of the booking. 

2. Delivery & Collection

Delivery and collection are scheduled based on availability and event location. The Hirer must ensure clear and safe access for our vehicle and equipment. We accept no liability for damage to driveways, lawns, or underground services. All equipment must be repacked, clean and ready for collection at the agreed time. The Hirer must ensure all items are clean before pick up or drop off. If items are not returned in clean hireable condition a cleaning fee will apply. The Hirer remains responsible for all items until they are collected by our team.

3. Bond (If Required)

A bond may be required depending on the booking size and type. This will be advised at the time of booking. If applicable, the bond will be refunded once all items are returned in good, clean condition. Deductions will apply for damaged, missing, or excessively dirty items. If no bond was taken an invoice will still be sent for any damaged, missing, or excessively dirty items. 

4. Equipment Use & Responsibility 

The Hirer must not interfere with the setup or stability of equipment once installed. Absolutely no cooking or smoking under any of our marquees. Any evidence of this will result in a $500 cleaning fee. Any damage caused by misuse or guests during the hire period will be the responsibility of the Hirer Photo identification must be provided with every hire Late returns or extended hire periods without prior approval will incur additional charges The Hirer is responsible for all equipment during the hire period, including loss, theft, or damage. Equipment must not be sub-hired or moved to another location without written approval. Equipment is provided in clean and functional condition. Please notify us immediately of any faults or issues. The Hirer is responsible for ensuring the site is flat, clear, and free from hazards such as tree branches, underground pipes, or uneven surfaces. We reserve the right to refuse setup if the site is deemed unsafe or unsuitable. 

5. Liability 

We are not liable for any injury, damage, or loss resulting from the use or misuse of the equipment. The Hirer agrees to indemnify us against any third-party claims related to the hire or event. We are not liable for any damages caused to the property by our products. We will always do our due diligence to ensure all products are installed safely. 

6. Cancellations 

Deposits are non-refundable. Cancellation within 1 week of the booking will result in a charge of 50% of the original hire. In the case of extreme weather or emergencies, we will do our best to reschedule, subject to availability. If the wind exceeds 25kph we reserve the rights to decline the set up of a marquee. If this is the case we will refund the deposit or you can ask for it to still be set up at the bond cost of the purchase price of the marquee. 

7. Disputes & Returns

Any disputes regarding returned items must be raised within 7 days of collection. If the Hirer is not present at pickup, our team’s record of item condition will be considered final.

By confirming your booking and paying the deposit, you acknowledge that you have read and agreed to The Marquee Man's Terms and Conditions