Terms and Conditions

1. Booking & Deposit

A 20% non-refundable deposit is required to secure your booking and reserve your event date. Your booking is not confirmed until the deposit has been received. The remaining balance is due in full no later than one Week before your event, or in cash on arrival prior to setup. Late or missed payments may result in cancellation of the booking. If we arrive on-site and the event is cancelled, postponed, or the site is unsuitable, full payment will still apply. 

2. Delivery, Access & Collection

Delivery and collection times are scheduled based on availability, event location, and access conditions. The Hirer must ensure clear, safe, and level access for our vehicle and team. We accept no liability for damage to driveways, lawns, gardens, underground services, or soft ground caused during delivery or collection. If access is difficult, delayed, unsafe, or requires additional labour, extra fees may apply, including wait fees, labour fees, or re-delivery charges. All equipment must be repacked, clean, dry, and ready for collection at the agreed time. Items not returned in a clean, hireable condition will incur a cleaning fee. The Hirer is responsible for all equipment until it has been collected by our team.

3. Bond (If Required) 

A bond may be required depending on booking size and type. This will be advised at the time of booking. If applicable, the bond will be refunded once all items are returned clean, complete, and undamaged. Deductions will apply for damaged, missing, or excessively dirty items. If no bond was taken, an invoice will still be issued for repairs, replacements, cleaning, or loss of hire income caused by damaged items. 

4. Equipment Use & Responsibility 

The Hirer must not move, alter, adjust, or interfere with any equipment after installation. No cooking or smoking under any marquee. Evidence of this will result in a $500 cleaning fee. Damage caused by misuse, guests, animals, intoxicated persons children, or weather during the hire period is the responsibility of the Hirer. Photo identification must be provided with every hire. Late returns or extended hire periods without approval will incur additional charges. Equipment must not be sub-hired, loaned, or moved without written approval. The Hirer must ensure the site is flat, clear, and free from hazards. We reserve the right to refuse setup if the site is unsafe. No decorations or attachments may be added without approval. The Hirer is responsible for protecting equipment from weather and theft overnight. Any faults must be reported immediately. 

5. Electrical & Safety 

The Hirer is responsible for providing a safe power source. We accept no liability for damage caused by faulty power, overloading, or water exposure. We may refuse installation if electrical conditions are unsafe. 

6. Liability 

We are not liable for injury, damage, or loss arising from the use of equipment. The Hirer indemnifies us against all claims or damages. We take reasonable steps to ensure safe installation but are not responsible for property damage. The Hirer is responsible for weather-related damage after installation. 

7. Weather Conditions & Cancellations 

Deposits are non-refundable. Cancellations within 1 week incur a 50% charge. We will attempt to reschedule in extreme weather. If winds exceed 25kph or conditions are unsafe, we may refuse setup. If declined due to weather, the deposit is refunded or you may proceed at your own risk at the bond cost equal to the purchase price of the marquee. Travel/labour fees still apply if we have already arrived. Hirer is responsible for weather damage after setup. 

8. Disputes, Photos & Returns 

Disputes must be raised within 7 days. If the Hirer is not present at pickup, our records and photos are final. We may take photos for documentation. 

9. Additional Fees

Additional charges may apply for after-hours work, long carries, wait times, emergency call-outs, missing/damaged items, or loss of hire income.